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Return and refund
You have 30 days from the receipt date of the package to request a return. For more information, see the procedure for returning goods in France or from abroad.
Outside of promotion periods, returns are free of charge from Metropolitan France, including Corsica. From abroad, they are charged to the customer.
- Enclose this form with your package. It will allow us to identify your return and send you a refund upon receipt of your package.
- Returned products must be in a brand new condition, with tags attached, and returned in their original packaging.
- If you are returning your entire order, please also include the gift items, which are valuable. Otherwise, they will be charged at the price indicated on our e-shop. Thank you for your understanding.
- For more information on the refund process, please refer to Section (Refund Conditions).
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Order
Please check your spam folder, it is possible that the email is in it.
The order confirmation email is sent immediately after the order is placed. If you have not received it and your bank / PayPal account has not been charged, it means that your order has not been confirmed.
If your account has been charged but you have not received a confirmation email, please write to us via the contact form or directly by email shop@louisemisha.com providing as much information as possible (the name and email used to make the order, the order number if you have one, etc.)
The shipment email is sent, once the package has been shipped out. If you do not receive a shipping confirmation email within 2 business days after placing your order, please contact customer service to ensure that your order has been processed.
Unfortunately, we cannot guarantee a modification or cancellation of an order because once it is in the preparation stage, we have very little time to modify your order. Please contact us by email shop@louisemisha.com, specify the modifications, and add "Urgent" to the subject line.
We will make every effort to accommodate your request but cannot guarantee it.
If your orders have not yet been processed by our logistics team, we can group them. Please send us an email to shop@louisemisha.com with "URGENT" in the subject line and specify your order numbers.
We will make every effort to accommodate your request but cannot guarantee it.
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Delivery
You can track your order using the tracking number provided in your shipping confirmation email:
If your package is sent abroad, you may need to access the website of your country's post office in order to track your package locally.
Please contact us via the contact form or directly by email shop@louisemisha.com and we will verify your tracking number.
Shipment delays by carriers are unfortunately beyond our control. In the case of a delay, please check the status of your order using your tracking number that was sent to you in the shipment confirmation email. However, if the shipment status has not been updated for a week, please inform us via the contact form or directly by email shop@louisemisha.com and we will make a claim to the carrier.
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Payment
All your order and payment data are sent in an encrypted form by the SSL protocol, from your computer to the electronic payment terminal of our banking partner.
A closed padlock, a security symbol, appears at the bottom of the page. You can therefore pay online with complete peace of mind, no data is stored.
We accept payments by Mastercard, Visa, and PayPal.
We are not able to accept payments by bank transfer or cheque.
To pay for your order (in part or in full) with a voucher or gift card, simply insert the code in the "Discount Code" or "Gift Card" field in your cart.
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After sales service
Please contact our customer service via the contact form or directly by email shop@louisemisha.com if you have refused the package to the carrier because of damage. If you could not refuse the package, please also contact the customer service and send pictures of the damaged package.
Despite all our quality controls, there are rare cases of quality issues. Please contact our customer service via the contact form or directly by email shop@louisemisha.com and send us photos of the defects.
Please contact the reseller directly, they will take care of the After Sales Service. We advise you to send them photos of the damaged products.
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Size chart
In order to choose your size, please find below a measurement chart:
XXS
32 XS
34 S
36 S/M
38 M/L
40 L
42 XL
44
Chest
76 cm
80 cm
84 cm
88 cm
92 cm
96 cm
100 cm
29.9"
31.4"
33.0"
34.6"
36.2"
37.7"
39.3"
Waist
58 cm
62 cm
66 cm
70 cm
74 cm
78 cm
82 cm
22.8"
24.4"
25.9"
27.5"
29.1"
30.7"
32.2"
Hips
82 cm
86 cm
90 cm
94 cm
98 cm
102 cm
106 cm
32.2"
33.8"
35.4"
37.0"
38.5"
40.1"
41.7"
We size normally. If you prefer something smaller you can take the size below, and if you prefer a very loose style, the size above!
Our model is 1m75 and wears a size S.
How to measure ?
To find your perfect size and feel comfortable in your lingerie, swimwear or pyjama, use the equivalence charts.
Because your size changes between brands, models and countries, if you're not sure of your size, follow the steps in our short fitting guide to measure yourself.
1. Stand in front of a mirror and hold yourself upright.
2. Place the tape on the area to be measured. It should be flat, not too tight and not too wide.
3. A little advice: don't inflate your chest or stomach, breathe normally.
4. Take your measurements and enter them in the measurement charts.
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BRAS, SWIMWEAR AND PYJAMA TOPS
On Sticker
T00
T0
T1
T2
T3
T4
T5
Bust Girth (cm)
in inches
72,5-77,5
28,5-30,5
77,5-82,5
30,5-32,5
82,5-87,5
32,5-34,4
87,5-92,5
34,4-36,4
92,5-97,5
36,4-38,4
97,5-102,5
38,4-40,4
102,5-107,5
40,4-42,3
Under Chest Girth (cm)
in inches
57,5-62,5
28,5-30,5
62,5-67,5
30,5-32,5
67,5-72,5
32,5-34,5
72,5-77,5
34,5-36,4
77,5-82,5
36,4-38,4
82,5-87,5
38,4-40,4
87,5-92,5
40,4-42,3
International
XXS
XS
S
S/M
M/L
L
XL
France
75A
75B-80A
80B-85A
85B-90A
90B-90C
95A-B
95C
Europe
60A
60B-65A
65B-70A
70B-75A
75B-75C
80A-80B
80C
Italy
00A
0B-1A
1B-2A
2B
2C
3B
3C
UK
28A
28B-30A
30B-32A
32B-34A
34B-34C
36B
36C
Australia
6B-8A
8B-10A
10B-12A
12B
12C
14B
14C
USA
28A
28B-30A
30B-32A
32B-34A
34B-34C
36B
36C
Japan
B60-B65
B70
C70-B75
C75
D75
C80
D80
PANTIES, SWIMWEAR AND PYJAMA BOTTOMS
On Sticker
T00
T0
T1
T2
T3
T4
T5
Waist Girth (cm)
in inches
58-62
23-24
62-66
24-26
66-70
26-28
70-74
28-29
74-78
29-31
78-82
31-32
82-84
32-33
Pelvis Girth (cm)
in inches
80-84
31-33
84-88
33-35
88-92
35-36
92-96
36-38
96-100
38-39
100-104
39-41
104-108
41-43
International
XXS
XS
S
S/M
M/L
L
XL
France
32
34
36
38
40
42
44
Italy
36
38
40
42
44
46
48
UK / Australia
4
6
8
10
12
14
16
USA
0
2
4
6
8
10
12
Japan
3
5
7
9
11
13
15
If you're not sure which size to choose, we recommend you take the smaller size.
And if you are still unsure? Don't hesitate to contact Alice, our customer manager, who will be delighted to help you.
In order to choose your size, please find below a measurement chart:
3A 4A 5A 6A 7A 8A 10A 12A 14A
Height
cm
98
104
110
116
122
128
140
152
164
in/ft
38.6"
40.9"
43.3"
45.5"
48"
50.4"
4' 7.1"
4' 11.8"
5' 4.6"
Chest
cm
54
56
58
60
62
64
70
74
80
in/ft
54
56
58
60
62
64
70
74
80
Waist
cm
50
52
53
54
55
56
58
60
63
in/ft
19.6"
20.5"
21"
21.2"
21.7"
22"
22.8"
23.6"
24.8"
Hips
cm
60
62
64
66
68
70
76
80
88
in/ft
23.6"
24.4"
25.1"
25.2"
26.8"
27.6"
29.9"
31.5"
33.1"
Hats
T1 T2 T3 T4 T5 T6 T7 T8
Age
3M
6/9M
12M
18
24/26M
4/5Y
6/8Y
10/14Y
CM
43
45
47
49
51
53
55
57
Inch
16,9"
17,7"
18,5"
19,3"
20,1"
20,9"
21,6"
22,4"
Our clothes are adapted to the child age. We recommend to take the size that corresponds to your child's age, unless she is really bigger or smaller than average!
Please note that our fits cut big in order to give this very loose style that we like so much. Our sizes and styles remain similar from one season to the next! For dresses, three lengths are available: short, medium, and long.
The lengths of each dress are indicated on each product page to help you in your selection.
A dress can easily be worn in the size above the age of the little girl as an oversized look, then normal, and it can become a top when the girl grows up!
If you have a specific question about a product fit, do not hesitate to contact us at shop@louisemisha.com !
How to measure ?
Show More >>
My account
Opening a customer account allows you to better manage your orders, save your addresses, and track the preparation and shipping of your orders in real time. To create an account, please click here or on the icon in the upper right corner of our homepage.
To log in, click on the icon “View my customer account” in the upper right corner.
To update your personal information or your password, please click on “My Account / Information”.
You can delete your account at any moment. However, you will lose access to your order history, discount vouchers, invoices, and other information. If you wish to delete your account, please contact us via the contact form or directly by email shop@louisemisha.com.
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About Louise Misha
Please contact us via the contact form or directly by email shop@louisemisha.com.
We will be happy to hear your opinion on our products and our customer service.
Please send us your CV and cover letter to shop@louisemisha.com
Please send us a detailed message about your store via the contact form by selecting “Sales Manager B2B” as subject.
Our values and commitments
Since the brand was created in 2012, it has grown very quickly. The label’s creator, Marie Pidancet, wanted to make a commitment to limit Louise Misha’s ecological footprint as much as possible. Fashion is a highly polluting industry and we are fully aware of our responsibility in that area. Thus we seek alternatives to create eco-responsible clothing. Our future organic line is fully inscribed in this approach. Tomorrow, we will expand this experience as much as possible to all our creations.
We have already set up:
- Packaging made of biodegradable materials (up to now we used recycled plastic but are currently going further. Our packaging now comes from recycled and biodegradable materials). This packaging is not visible by our clients. It is our in-house approach.
- Packaging for e-shop purchases that is now more pared down, compact and responsible.
- A GOTS-certified organic clothing line. This certification system for textile products is the most complete in that it requires a production which respects sustainable development. The materials are exclusively organic and bio-sourced (our organic cotton comes from fair-trade commerce). Our garment labels are in recycled cardboard and our packaging pouches are made from corn starch.
For each collection, we emphasize natural materials that respect the environment without cutting corners on quality and production costs. Our environmental commitment must still allow us to develop lovely collections at the right prices. This is another way of being responsible.
1. 80% of our materials are made with natural fibers
Among plant-based materials, we use natural fibers like wool, cotton, organic cotton and silk.
The organic cotton used in our organic line is grown without pesticides, insecticides or chemical fertilizer and without GMOs. Growing organic cotton also consumes much less water in comparison with growing conventional cotton.
2. Synthetic and artificial materials
For our children’s collections, we only use soft, natural materials. The exception is in winter when we use fake fur which for us is the only alternative to real fur that we refuse to use.
For women’s clothing, we also use pretty rayons to replace silk so we can offer our clients affordable pieces.
We visit our partner workshops regularly to verify that the production is running smoothly, discuss ideas with them for going forward and give them feedback from our clients.
We have always worked only with small workshops who pay their employees proper wages. We select all our partner workshops for their high standards in terms of skills and respectful working conditions.
Factory in China (areas of expertise: silk, cotton, lingerie, bathing suits
Though often blamed for their practices, Chinese workshops are not necessarily synonymous with underpaid workers. In China we use a workshop run by an exceptional woman who has fought hard to launch and develop her activity. She is also a friend of the designer.
Factory in India (areas of expertise: prints, silk, cotton and embroideries)
We use two workshops in India run by very charming families. Passionate about their profession, they both emphasize human relationships. This is one of the reasons we work with them.
Factory in Italy (area of expertise: knitwear)
We have used this workshop near Bologna for a number of years. Their know-how and expertise in knitwear is of an extremely high quality!
France (socks and jewelry)
We have produced our socks in France since we started the company. Today we could send this production elsewhere in Europe to have more competitive tariffs but ... we want to keep part of our production in France to support the country’s economy and job market. You may not know it but each Winter our tights and socks are our best-sellers. Thus this production is very important for Louise Misha. We also make our jewelry in our Parisian workshop.
Portugal : (jersey and fleece in organic cotton)
Our organic cotton t-shirts and sweatshirts are made in a workshop located in Porto. Portugal has a high degree of expertise in prints and gentle washes.
Personal data
The company MA Factory collects the personal data of the users on the website www.louisemisha.com which are necessary for the management of your order and our commercial relations.
The personal data that can be collected are:
- - User data needed to execute the order (last name, first name, billing and delivery addresses, email address, phone number, size of clothing)
- - Data on banking information (credit card or PayPal)
- - Navigation data (browser, date and time of connection, IP address, location data)
The data collected is used for the following reasons:
- - Preparation and shipping of your order (logistic companies, carriers)
- - Communication with the Customer by mail post or email
- - Information on brand news and current or future commercial operations, especially through newsletters
- - Improvement of services offered to Cutomers
- - Customs services in case of delivery abroad
MA Factory's third-party partners (Facebook, Instagram, Pinterest) may also use these data by automated means when we publish editorial and promotional content. To the extent permitted by applicable law, MA Factory is not responsible for the practices of these service providers and third parties.
Any physical person using the website www.louisemisha.com may request at any time a right of consultation,rectification and deletion of the collected data, a right of opposition to the processing of his data, a right to the erasure and his personal data.
User data will not be retained beyond the time strictly necessary for the purposes pursued as set forth herein and in accordance with applicable regulations and laws.
In this respect, the data used for prospecting purposes may be kept for a maximum of 3 years from the closure of the user's account or the last contact of the prospect concerned. User data is cleared when storage times expire. Nevertheless, the data may be archived beyond the periods provided for the purposes of research, the finding, and the prosecution of criminal offenses for the sole purpose of allowing, as needed, the provision of such data to the judicial authority.
Archiving implies that these data will be anonymized and will no longer be available online but will be extracted and kept on a secure and independent support.
In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose personal data concerning you. Simply write to us online at shop@louisemisha.com or by mail to MA Factory, 8-10 rue Titon -75011 Paris, indicating your last name, first name and the address to which you wishan answer. Your letter must be signed and accompanied by a photocopy of an identity card with your signature. An answer will be sent to you within 1 months of receiving the request.
User data will not be retained beyond the time strictly necessary for the purposes pursued as set forth herein and in accordance with applicable regulations and laws.
Some services may be altered or inaccessible in the absence of consent to the collection of data mentioned in this Privacy Policy.
You have 30 days from the receipt date of the package to request a return. For more information, see the procedure for returning goods in France or from abroad.
Outside of promotion periods, returns are free of charge from Metropolitan France, including Corsica. From abroad, they are charged to the customer.
- Enclose this form with your package. It will allow us to identify your return and send you a refund upon receipt of your package.
- Returned products must be in a brand new condition, with tags attached, and returned in their original packaging.
- If you are returning your entire order, please also include the gift items, which are valuable. Otherwise, they will be charged at the price indicated on our e-shop. Thank you for your understanding.
- For more information on the refund process, please refer to Section (Refund Conditions).
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Please check your spam folder, it is possible that the email is in it.
The order confirmation email is sent immediately after the order is placed. If you have not received it and your bank / PayPal account has not been charged, it means that your order has not been confirmed.
If your account has been charged but you have not received a confirmation email, please write to us via the contact form or directly by email shop@louisemisha.com providing as much information as possible (the name and email used to make the order, the order number if you have one, etc.)
The shipment email is sent, once the package has been shipped out. If you do not receive a shipping confirmation email within 2 business days after placing your order, please contact customer service to ensure that your order has been processed.
Unfortunately, we cannot guarantee a modification or cancellation of an order because once it is in the preparation stage, we have very little time to modify your order. Please contact us by email shop@louisemisha.com, specify the modifications, and add "Urgent" to the subject line.
We will make every effort to accommodate your request but cannot guarantee it.
If your orders have not yet been processed by our logistics team, we can group them. Please send us an email to shop@louisemisha.com with "URGENT" in the subject line and specify your order numbers.
We will make every effort to accommodate your request but cannot guarantee it.
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You can track your order using the tracking number provided in your shipping confirmation email:
If your package is sent abroad, you may need to access the website of your country's post office in order to track your package locally.
Please contact us via the contact form or directly by email shop@louisemisha.com and we will verify your tracking number.
Shipment delays by carriers are unfortunately beyond our control. In the case of a delay, please check the status of your order using your tracking number that was sent to you in the shipment confirmation email. However, if the shipment status has not been updated for a week, please inform us via the contact form or directly by email shop@louisemisha.com and we will make a claim to the carrier.
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All your order and payment data are sent in an encrypted form by the SSL protocol, from your computer to the electronic payment terminal of our banking partner.
A closed padlock, a security symbol, appears at the bottom of the page. You can therefore pay online with complete peace of mind, no data is stored.
We accept payments by Mastercard, Visa, and PayPal.
We are not able to accept payments by bank transfer or cheque.
To pay for your order (in part or in full) with a voucher or gift card, simply insert the code in the "Discount Code" or "Gift Card" field in your cart.
Show More >>
Please contact our customer service via the contact form or directly by email shop@louisemisha.com if you have refused the package to the carrier because of damage. If you could not refuse the package, please also contact the customer service and send pictures of the damaged package.
Despite all our quality controls, there are rare cases of quality issues. Please contact our customer service via the contact form or directly by email shop@louisemisha.com and send us photos of the defects.
Please contact the reseller directly, they will take care of the After Sales Service. We advise you to send them photos of the damaged products.
Show More >>
In order to choose your size, please find below a measurement chart:
| XXS 32 | XS 34 | S 36 | S/M 38 | M/L 40 | L 42 | XL 44 | |
|---|---|---|---|---|---|---|---|
| Chest | 76 cm | 80 cm | 84 cm | 88 cm | 92 cm | 96 cm | 100 cm |
| 29.9" | 31.4" | 33.0" | 34.6" | 36.2" | 37.7" | 39.3" | |
| Waist | 58 cm | 62 cm | 66 cm | 70 cm | 74 cm | 78 cm | 82 cm |
| 22.8" | 24.4" | 25.9" | 27.5" | 29.1" | 30.7" | 32.2" | |
| Hips | 82 cm | 86 cm | 90 cm | 94 cm | 98 cm | 102 cm | 106 cm |
| 32.2" | 33.8" | 35.4" | 37.0" | 38.5" | 40.1" | 41.7" |
We size normally. If you prefer something smaller you can take the size below, and if you prefer a very loose style, the size above!
Our model is 1m75 and wears a size S.
How to measure ?
To find your perfect size and feel comfortable in your lingerie, swimwear or pyjama, use the equivalence charts.
Because your size changes between brands, models and countries, if you're not sure of your size, follow the steps in our short fitting guide to measure yourself.
1. Stand in front of a mirror and hold yourself upright.
2. Place the tape on the area to be measured. It should be flat, not too tight and not too wide.
3. A little advice: don't inflate your chest or stomach, breathe normally.
4. Take your measurements and enter them in the measurement charts.
BRAS, SWIMWEAR AND PYJAMA TOPS
| On Sticker | T00 | T0 | T1 | T2 | T3 | T4 | T5 |
|
Bust Girth (cm) in inches |
72,5-77,5 28,5-30,5 |
77,5-82,5 30,5-32,5 |
82,5-87,5 32,5-34,4 |
87,5-92,5 34,4-36,4 |
92,5-97,5 36,4-38,4 |
97,5-102,5 38,4-40,4 |
102,5-107,5 40,4-42,3 |
|
Under Chest Girth (cm) in inches |
57,5-62,5 28,5-30,5 |
62,5-67,5 30,5-32,5 |
67,5-72,5 32,5-34,5 |
72,5-77,5 34,5-36,4 |
77,5-82,5 36,4-38,4 |
82,5-87,5 38,4-40,4 |
87,5-92,5 40,4-42,3 |
| International | XXS | XS | S | S/M | M/L | L | XL |
| France | 75A | 75B-80A | 80B-85A | 85B-90A | 90B-90C | 95A-B | 95C |
| Europe | 60A | 60B-65A | 65B-70A | 70B-75A | 75B-75C | 80A-80B | 80C |
| Italy | 00A | 0B-1A | 1B-2A | 2B | 2C | 3B | 3C |
| UK | 28A | 28B-30A | 30B-32A | 32B-34A | 34B-34C | 36B | 36C |
| Australia | 6B-8A | 8B-10A | 10B-12A | 12B | 12C | 14B | 14C |
| USA | 28A | 28B-30A | 30B-32A | 32B-34A | 34B-34C | 36B | 36C |
| Japan | B60-B65 | B70 | C70-B75 | C75 | D75 | C80 | D80 |
PANTIES, SWIMWEAR AND PYJAMA BOTTOMS
| On Sticker | T00 | T0 | T1 | T2 | T3 | T4 | T5 |
|
Waist Girth (cm) in inches |
58-62 23-24 |
62-66 24-26 |
66-70 26-28 |
70-74 28-29 |
74-78 29-31 |
78-82 31-32 |
82-84 32-33 |
|
Pelvis Girth (cm) in inches |
80-84 31-33 |
84-88 33-35 |
88-92 35-36 |
92-96 36-38 |
96-100 38-39 |
100-104 39-41 |
104-108 41-43 |
| International | XXS | XS | S | S/M | M/L | L | XL |
| France | 32 | 34 | 36 | 38 | 40 | 42 | 44 |
| Italy | 36 | 38 | 40 | 42 | 44 | 46 | 48 |
| UK / Australia | 4 | 6 | 8 | 10 | 12 | 14 | 16 |
| USA | 0 | 2 | 4 | 6 | 8 | 10 | 12 |
| Japan | 3 | 5 | 7 | 9 | 11 | 13 | 15 |
If you're not sure which size to choose, we recommend you take the smaller size.
And if you are still unsure? Don't hesitate to contact Alice, our customer manager, who will be delighted to help you.
In order to choose your size, please find below a measurement chart:
| 3A | 4A | 5A | 6A | 7A | 8A | 10A | 12A | 14A | ||
|---|---|---|---|---|---|---|---|---|---|---|
| Height | cm | 98 | 104 | 110 | 116 | 122 | 128 | 140 | 152 | 164 |
| in/ft | 38.6" | 40.9" | 43.3" | 45.5" | 48" | 50.4" | 4' 7.1" | 4' 11.8" | 5' 4.6" | |
| Chest | cm | 54 | 56 | 58 | 60 | 62 | 64 | 70 | 74 | 80 |
| in/ft | 54 | 56 | 58 | 60 | 62 | 64 | 70 | 74 | 80 | |
| Waist | cm | 50 | 52 | 53 | 54 | 55 | 56 | 58 | 60 | 63 |
| in/ft | 19.6" | 20.5" | 21" | 21.2" | 21.7" | 22" | 22.8" | 23.6" | 24.8" | |
| Hips | cm | 60 | 62 | 64 | 66 | 68 | 70 | 76 | 80 | 88 |
| in/ft | 23.6" | 24.4" | 25.1" | 25.2" | 26.8" | 27.6" | 29.9" | 31.5" | 33.1" | |
Hats
| T1 | T2 | T3 | T4 | T5 | T6 | T7 | T8 | |
|---|---|---|---|---|---|---|---|---|
| Age | 3M | 6/9M | 12M | 18 | 24/26M | 4/5Y | 6/8Y | 10/14Y |
| CM | 43 | 45 | 47 | 49 | 51 | 53 | 55 | 57 |
| Inch | 16,9" | 17,7" | 18,5" | 19,3" | 20,1" | 20,9" | 21,6" | 22,4" |
Our clothes are adapted to the child age. We recommend to take the size that corresponds to your child's age, unless she is really bigger or smaller than average!
Please note that our fits cut big in order to give this very loose style that we like so much. Our sizes and styles remain similar from one season to the next! For dresses, three lengths are available: short, medium, and long.
The lengths of each dress are indicated on each product page to help you in your selection.
A dress can easily be worn in the size above the age of the little girl as an oversized look, then normal, and it can become a top when the girl grows up!
If you have a specific question about a product fit, do not hesitate to contact us at shop@louisemisha.com !
How to measure ?
Show More >>
Opening a customer account allows you to better manage your orders, save your addresses, and track the preparation and shipping of your orders in real time. To create an account, please click here or on the icon in the upper right corner of our homepage.
To log in, click on the icon “View my customer account” in the upper right corner.
To update your personal information or your password, please click on “My Account / Information”.
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Please contact us via the contact form or directly by email shop@louisemisha.com.
We will be happy to hear your opinion on our products and our customer service.
Please send us your CV and cover letter to shop@louisemisha.com
Please send us a detailed message about your store via the contact form by selecting “Sales Manager B2B” as subject.
Since the brand was created in 2012, it has grown very quickly. The label’s creator, Marie Pidancet, wanted to make a commitment to limit Louise Misha’s ecological footprint as much as possible. Fashion is a highly polluting industry and we are fully aware of our responsibility in that area. Thus we seek alternatives to create eco-responsible clothing. Our future organic line is fully inscribed in this approach. Tomorrow, we will expand this experience as much as possible to all our creations.
We have already set up:
- Packaging made of biodegradable materials (up to now we used recycled plastic but are currently going further. Our packaging now comes from recycled and biodegradable materials). This packaging is not visible by our clients. It is our in-house approach.
- Packaging for e-shop purchases that is now more pared down, compact and responsible.
- A GOTS-certified organic clothing line. This certification system for textile products is the most complete in that it requires a production which respects sustainable development. The materials are exclusively organic and bio-sourced (our organic cotton comes from fair-trade commerce). Our garment labels are in recycled cardboard and our packaging pouches are made from corn starch.
For each collection, we emphasize natural materials that respect the environment without cutting corners on quality and production costs. Our environmental commitment must still allow us to develop lovely collections at the right prices. This is another way of being responsible.
1. 80% of our materials are made with natural fibers
Among plant-based materials, we use natural fibers like wool, cotton, organic cotton and silk.
The organic cotton used in our organic line is grown without pesticides, insecticides or chemical fertilizer and without GMOs. Growing organic cotton also consumes much less water in comparison with growing conventional cotton.
2. Synthetic and artificial materials
For our children’s collections, we only use soft, natural materials. The exception is in winter when we use fake fur which for us is the only alternative to real fur that we refuse to use.
For women’s clothing, we also use pretty rayons to replace silk so we can offer our clients affordable pieces.
We visit our partner workshops regularly to verify that the production is running smoothly, discuss ideas with them for going forward and give them feedback from our clients.
We have always worked only with small workshops who pay their employees proper wages. We select all our partner workshops for their high standards in terms of skills and respectful working conditions.
Factory in China (areas of expertise: silk, cotton, lingerie, bathing suits
Though often blamed for their practices, Chinese workshops are not necessarily synonymous with underpaid workers. In China we use a workshop run by an exceptional woman who has fought hard to launch and develop her activity. She is also a friend of the designer.
Factory in India (areas of expertise: prints, silk, cotton and embroideries)
We use two workshops in India run by very charming families. Passionate about their profession, they both emphasize human relationships. This is one of the reasons we work with them.
Factory in Italy (area of expertise: knitwear)
We have used this workshop near Bologna for a number of years. Their know-how and expertise in knitwear is of an extremely high quality!
France (socks and jewelry)
We have produced our socks in France since we started the company. Today we could send this production elsewhere in Europe to have more competitive tariffs but ... we want to keep part of our production in France to support the country’s economy and job market. You may not know it but each Winter our tights and socks are our best-sellers. Thus this production is very important for Louise Misha. We also make our jewelry in our Parisian workshop.
Portugal : (jersey and fleece in organic cotton)
Our organic cotton t-shirts and sweatshirts are made in a workshop located in Porto. Portugal has a high degree of expertise in prints and gentle washes.
The company MA Factory collects the personal data of the users on the website www.louisemisha.com which are necessary for the management of your order and our commercial relations.
The personal data that can be collected are:
- - User data needed to execute the order (last name, first name, billing and delivery addresses, email address, phone number, size of clothing)
- - Data on banking information (credit card or PayPal)
- - Navigation data (browser, date and time of connection, IP address, location data)
The data collected is used for the following reasons:
- - Preparation and shipping of your order (logistic companies, carriers)
- - Communication with the Customer by mail post or email
- - Information on brand news and current or future commercial operations, especially through newsletters
- - Improvement of services offered to Cutomers
- - Customs services in case of delivery abroad
MA Factory's third-party partners (Facebook, Instagram, Pinterest) may also use these data by automated means when we publish editorial and promotional content. To the extent permitted by applicable law, MA Factory is not responsible for the practices of these service providers and third parties.
Any physical person using the website www.louisemisha.com may request at any time a right of consultation,rectification and deletion of the collected data, a right of opposition to the processing of his data, a right to the erasure and his personal data.
User data will not be retained beyond the time strictly necessary for the purposes pursued as set forth herein and in accordance with applicable regulations and laws.
In this respect, the data used for prospecting purposes may be kept for a maximum of 3 years from the closure of the user's account or the last contact of the prospect concerned. User data is cleared when storage times expire. Nevertheless, the data may be archived beyond the periods provided for the purposes of research, the finding, and the prosecution of criminal offenses for the sole purpose of allowing, as needed, the provision of such data to the judicial authority.
Archiving implies that these data will be anonymized and will no longer be available online but will be extracted and kept on a secure and independent support.
In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose personal data concerning you. Simply write to us online at shop@louisemisha.com or by mail to MA Factory, 8-10 rue Titon -75011 Paris, indicating your last name, first name and the address to which you wishan answer. Your letter must be signed and accompanied by a photocopy of an identity card with your signature. An answer will be sent to you within 1 months of receiving the request.
User data will not be retained beyond the time strictly necessary for the purposes pursued as set forth herein and in accordance with applicable regulations and laws.
Some services may be altered or inaccessible in the absence of consent to the collection of data mentioned in this Privacy Policy.